While we recommend creating an account, you do not need to have an account to place an order. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.

We accept Visa, Mastercard, Discover, and American Express. Credit card transactions are processed through a secure checkout system. We also accept payments through Klarna—a flexible spending company that makes it easy to receive your purchases right away, but pay for them over time. To learn more about Klarna financing CLICK HERE.

If your order has not yet shipped, you can cancel it by contacting us at customerservice@directluxury.com. Once an item has shipped, the order cannot be cancelled. However, you can return your unwanted order within our return window for a full refund as long as all items are in original condition and packaging.

We want you to love your purchase and will do our best to ensure that you are satisfied with your shopping experience. We happily accept returns within 30 days of delivery.

Please contact customerservice@directluxury.com for return assistance.

CLICK HERE to read our full returns policy.

Your return will be processed within 2 business day days of receiving your order. Once your return is processed and your refund is issued, you will be credited to the original payment method used to place the order which should appear on your account within 3-5 business days.

We restock styles regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at customerservice@directluxury.com.